Shadow AI at Work: Finding It Before It Finds You
Unsanctioned AI tools tripled from 15% to 45% of the workforce in a year, and unauthorised tools stay active a…
Building an AI Governance Policy for a 50-Person Company
63% of organisations have no AI governance policy at all. Here is a practical one-page framework a 50-person company can…
Managed Service Providers in the Age of AI: The Pricing Problem
When AI resolves 65% of tier-one tickets, per-ticket and per-hour billing quietly punishes the provider for doing well. Here is…
From RPA to AI Agents: What to Migrate First, What to Leave Alone
RPA is not dead, it is being surrounded. Here is which bots to replace with agents, which to keep exactly…
AI Ticket Deflection in IT Support: What the Numbers Really Look Like
82% of organisations using AI in ITSM report measurable ticket deflection, but deflection and resolution are not the same thing.…
The Hidden Cost of AI Agents: Token Burn, Latency and Retries
Gartner expects over 40% of agentic AI projects to be cancelled by end of 2027, and cost is a leading…