When Agents Become the User: What SaaS Products Must Change
If an agent uses your product on a customer behalf, your onboarding, UI polish and usage metrics all measure the…
Vertical AI SaaS: Why Narrow Beats Broad in 2026
When AI can rebuild generic features cheaply, general-purpose software loses its moat and vertical software gains one. Here is what…
Outcome-Based Pricing: How to Actually Implement It
Outcome pricing is easy to announce and hard to operate. Here are the twelve decisions you must make before you…
The Great SaaS Repricing: What Actually Happened to Software in 2026
January 29 was the worst single day for software since the Covid crash, and ServiceNow fell 11% after beating earnings.…
Seat-Based Pricing Is Dying: What Replaces It in SaaS
Gartner expects at least 40% of enterprise SaaS spend to move to usage, agent or outcome models by 2030. Here…
Best AI Knowledge and Documentation Tools for IT Teams in 2026
The category split into four distinct types, and picking the wrong type is why most rollouts fail. Here is how…