When Agents Become the User: What SaaS Products Must Change
If an agent uses your product on a customer behalf, your onboarding, UI polish and usage metrics all measure the…
Vertical AI SaaS: Why Narrow Beats Broad in 2026
When AI can rebuild generic features cheaply, general-purpose software loses its moat and vertical software gains one. Here is what…
The Great SaaS Repricing: What Actually Happened to Software in 2026
January 29 was the worst single day for software since the Covid crash, and ServiceNow fell 11% after beating earnings.…
Seat-Based Pricing Is Dying: What Replaces It in SaaS
Gartner expects at least 40% of enterprise SaaS spend to move to usage, agent or outcome models by 2030. Here…