Reported tool consolidation is running at 20% to 30%, and AI features arriving inside platforms you already own are accelerating…

If an agent uses your product on a customer behalf, your onboarding, UI polish and usage metrics all measure the…

When AI can rebuild generic features cheaply, general-purpose software loses its moat and vertical software gains one. Here is what…

Outcome pricing is easy to announce and hard to operate. Here are the twelve decisions you must make before you…

January 29 was the worst single day for software since the Covid crash, and ServiceNow fell 11% after beating earnings.…

Gartner expects at least 40% of enterprise SaaS spend to move to usage, agent or outcome models by 2030. Here…